Returns

When Memphis-based global freight transportation and logistics services provider FedEx and global e-commerce giant Amazon ended their business relationship in 2019, one could have likely assumed, at the time, that the breakup was permanent.

Memphis-based global freight transportation and logistics services provider FedEx rolled out a new data-driven commerce platform, which it said connects the entire customer journey. Entitled fdx, company officials explained that it provides various customer benefits, including: growing demand; increasing conversion; optimizing fulfillment; and streamlining returns.

The ongoing push towards online shopping, which was accelerated through the pandemic, was evident in the report’s findings, with 60% of U.S. consumers, and 57% globally, indicating they plan to do most of their 2023 holiday shopping online, coupled with increasingly adopting omnichannel behaviors.

Acquiring RLA seen as part of NRF's unrivaled commitment to support sustainable practices throughout the retail industry.

Two of the trends making an impact on reverse logistics besides the increase of e-commerce and the increased focus on customer centricity—are the circular economy and robotics. Here are some suggestions for transforming your reverse process to meet today’s pressing demands.

Retailers that don’t consider product returns their biggest source of supply may want to rethink their reverse logistics approaches for 2023.

With disciplined, scalable and integrated approach to e-commerce order fulfillment and returns management, DHL Supply Chain is well positioned to help retailers efficiently and profitably manage the holiday peak season and the post-holiday returns peak.

Reverse logistics has never been more important, but companies are struggling to stay on top of it.

Returns are a proverbial mess for all but the most accomplished retailers. Going forward, part of a company’s reputation and success will be a reflection of the sophistication and responsiveness of their reverse logistics strategy and processes.

ReverseLogix's returns management system is expected to help DHL Supply Chain when it comes to receiving, inspecting, and processing returns and exchanges quickly while following consistent rules and policies

Download this white paper discussing the top return-related challenges companies are managing right now and explains how they can use technology to manage the product returns process more profitably in the e-commerce age.

A UPS spokesman noted that the peak holiday shipping season remains intact, based on the significant—and record-breaking—number of holiday returns it is handling. As an example, for the holiday shipping season (including returns), which it defines as running from November 14-January 22, UPS said it will handle more than 60 million return packages, which represents a new record, equating to an expected increase of more than 10% over the previous record, for the company’s holiday returns, set in 2020, at around 55...

With the rise of e-commerce, more packages than ever are coming back. Different approaches to managing outsourced relationships can produce different results.

Returns are the bane of everyone’s existence. No one likes them or is that good at handling them. Yet, returns are part of the bottom line. As pressure builds there, expect to see automated systems increasingly get the nod for much needed control and discipline in the returns process.

Learn how to use an RMS to profitably manage customers’ end-to-end returns processes!