Returns

Advanced Handling Systems (AHS) contracted by Gap Inc. to design and integrate an Exotec Skypod system to improve its returns picking process

Voxware survey finds more than 40% of consumers report returning an item due to retailer error

Some of the main takeaways of the report, entitled “Last Touch, Lasting Impact: The 2020-2021 Edition,” which was based on survey results from more than 1,400 e-commerce customers across North America, noted how North American consumers indicated they have increased online shopping by 33% over the last year, with around two-thirds saying the majority of their shopping is handled online, due to the ongoing COVID-19 pandemic.

Returns management, when left without a strategy, can negatively impact profits.

Learn how companies are evaluating the right way to execute returns by leveraging data analytics to combat and reduce inefficiencies and cost.

With Thanksgiving now less than a week away (wow), it now means that we, as consumers, can start thinking about shopping and making sure we have our gift lists ready so we are fully prepared to hit the ground running, whether it is at the physical mall or the online one. But just because we are now thinking about the holidays does not, by any stretch, mean that large players, specifically in the parcel space, have not been thinking about...

If it seems like every day there is a household name retailer partnering up with a major parcel integrator to facilitate the returns process for consumers during the hectic holiday season, the reason could be that it does appear to be happening, at least lately.

Handling returns and reverse logistics was front and center at Day 1 of the Reverse Logistics Association annual conference.

FedEx has rolled out a new returns management offering that provides high-volume merchants and e-tailers with the “ability to quickly and easily improve their customer experience.” Fedex Return management, Reverse Logistics 3PL

"Circular Economy” was the theme addressed by The Reverse Logistics Association’s (RLA) at its annual conference and expo in Las Vegas last week. With the flourishing of e-commerce, product returns have become even more nettlesome for today’s global supply chain managers. At the same time, however, new revenue streams are being created in the 3PL and warehousing sectors.