Transforming the DNA of Your Customer Service Team - a Digital Assistant for the Shared Inbox

Be the Value-Driving Team Your Company Needs

Discover why customer inquiry management automation is the perfect tool for fixing the shared inbox and shoring up your end-to-end customer experience (CX).

What’s in the Ebook?

Once a cost of doing business, customer service is now a catalyst for growing it. This ebook examines recent trends in customer behaviors, how they impact customer service, and the pitfalls of the traditional shared inbox.

What’s more, you’ll learn how digital solutions can help your team address inquiries faster and improve CX thanks to features like:

• AI-driven classification & predefined email templates for rapid inquiry resolution
• Intelligent dashboards & real-time KPIs to analyze inquiries by type, date, or customer
• Collaboration tools that enable internal & external convos to be easily initiated

A Unified Vision for Your Customer Communications

Acting as a digital assistant for the shared inbox, automated customer inquiry management frees up your team to address inquiries faster and improve CX.

Download this ebook and establish a bird’s-eye view of how it works.