Customer Service

Upgrade your brand's first impression, and achieve a greater customer connection with thoughtful packaging from Packsize.

UPS' President of Supply Chain Solutions Bill Seward discusses supply chain strategy, technology investments, and more at MODEX 2024.

Improving efficiency and customer satisfaction

Many of today’s modern enterprises are stuck having at least one full-time employee who lives and breathes the central email box, and their job is solely to open every email that comes into the enterprise and try to figure out what exactly the customer might be asking for.

This ebook attempts to answer questions by examining recent customer service trends, addressing the elephant in the room (shared inboxes), and exploring the benefits of employing a digital assistant to help your customer service reps work smarter, not harder.

This paper separates people, process & technology and breaks down some of the key challenges associated with each, along with the solutions for aligning them.

The six building blocks of customer-centric fulfillment.

With the right actions, supply chain leaders can turn supply chain disruption into meaningful change and build long-term resilience to outmaneuver uncertainty and achieve growth. Those that do will achieve competitive advantage now and in the future.

Explore how you can overcome E-Commerce challenges with accurate product classifications, timely trade regulation content and comprehensively calculated landed costs.

With customers staying home and companies taking a safety-first approach, service leaders that innovate first and fastest will win.

Industry leaders rely on the 4 pillars of engagement to deliver an effortless customer experience and win customers-for-life.

Today’s customers contact enterprises more often and via more channels, shifting between channels seamlessly and even using multiple channels simultaneously.

Increase customer satisfaction while generating more profit and revenue with alerting and visibility from customer orders through invoice/payment, and manage customer data value variability.

The move to ever-faster e-commerce deliveries is stretching fulfillment operations to their limit. Can existing networks adapt to the coming demand for next-day and same-day delivery?

The logistics industry is evolving. This guide will help you keep up – and thrive.