Picking Errors Are Down and Productivity Is Up

In business for over 100 years and responsible for distributing hundreds-of-thousands of perishable and non-perishable food items daily, Ben E. Keith was looking for a better and faster way to service its customers.

The current system - paper-based order fulfillment - lacked the efficiency needed to meet growing demands.

In order to stay in the forefront of the food distribution industry, Ben E. Keith needed a solution to increase its overall picking accuracy.

“Servicing the customer is the number one thing we do here, and the picking accuracy is a huge component of that,” says Michael January, Director of Process Improvement at Ben E. Keith.

The paper-based system was vulnerable to human error, allowing mistakes to be made during order fulfillment.

Shane Holloway, Night Warehouse Manager at Ben E. Keith, explains the plateau effect, “We always maintained about a 1:1,000 error ratio, which is the industry standard, but we always wanted better for our customers.”

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