TECSYS, a leading supply chain management software company, has announced strategic initiatives intended to bolster the company’s presence in Europe while strengthening its global customer care infrastructure.
The first initiative is the opening of the company’s European headquarters and the appointment of Mark Hawksley to vice president of global services and strategic initiatives for Europe. Already a member of the executive team, Hawksley brings more than 30 years of experience in the supply chain management industry. A British citizen, Hawksley has been with TECSYS for more than 10 years, most recently as vice president of professional services.
TECSYS will also open a UK-based customer care support center. A number of TECSYS’ customers today operate in geographically-dispersed multi-site supply chains, many of whom have the need for 24x7 support.
“With a customer base already in place, a roll out for a global customer in the region, and the increasing need for customer support, this is the right time for TECSYS to extend its footprint to the region,” Hawksley said. “I’m pleased to be part of this next stage of TECSYS’ development to meet the growing demand for our solutions in Europe while remaining at the forefront of our global customer support continuum.”