JDA names Todd Johnson chief customer officer
Newly created role to strengthen customer centricity and improve the overall customer experience.
JDA Software Group has announced that Todd Johnson has been named the company’s first chief customer officer, reporting directly to chairman and CEO Bal Dail.
The appointment is effective immediately. In this newly created role, Johnson will lead the company’s customer strategy, ensuring that JDA develops programs that deliver profitable results for customers, increase their satisfaction and promote customer loyalty.
As chief customer officer, Johnson will work cross-functionally to drive customer-focused initiatives that align the company’s solutions and engagement models with the strategic needs and values of JDA’s customers.
“Todd’s 20-year tenure with JDA and experience across multiple areas of the business make him uniquely qualified for this newly created position,” said JDA Chief Executive Officer Bal Dail. “He understands the importance of providing a seamless customer experience and will be dedicated to ensuring that customer centricity is at the core of JDA’s strategy moving forward.”
Johnson has held leadership roles in product development, product management, customer support, consulting services and global sales at JDA over the last 20 years, providing him a unique perspective on how the company engages with and is perceived by its customers. Over his tenure at JDA, he has developed strategic relationships and expanded business with JDA’s top customers across the globe.
“We’ve made significant progress on becoming a more customer-centric organization. Over the last 18 months, we have launched a new customer advisory board and Voice of the Customer program. In addition, we have strong Special Interest Groups and an established customer appreciation program,” said Johnson. “We have a solid foundation from which to build, and a world-class customer base that I am eager to work more closely with. Ensuring customers are successful in driving real results is critical to our success and we will continue to listen, learn and build a company that delivers on its customer promises.”
