Reverse Logistics

Listen in as Ranjan Roy, vice president of strategy for Adore Me, discusses what it takes to roll out a subscription-based supply chain.

Greenwich, Conn.-based XPO Logistics, a provider of global freight transportation and logistics services, said that its acquisition of the majority of Kuehne + Nagel’s contract logistics operations in the UK and Ireland, which was initially announced in March 2020, is a done deal.

The simple fact of the matter is that any customer-facing organization must support the ideology of processing returns; whether or not that process can be efficient and productive comes down to how returns are handled.

Voxware survey finds more than 40% of consumers report returning an item due to retailer error

While there has been a heightened sense of attention being paid to the overload of goods ordered online this holiday season, due, in large part, to the COVID-19 pandemic, one inevitable aspect of the frenetic pace of holiday-related e-commerce activity will be how much of an impact it will have on reverse logistics. That was a key theme of a report recently released by Los Angeles-based industrial real estate developer CBRE, entitled “Reverse Logistics Stress Test: Holiday E-Commerce Spike Will...

Quick and efficient returns management (or reverse logistics) is a must for companies striving to be leaders in customer experience and satisfaction.

As the world struggles through this unsettling and uncertain period, sectors of all kinds are affected in one way or another; retail has been hit particularly hard by COVID-19 and, looking ahead, businesses will have to be more adaptable than ever to thrive in what was already a rapidly evolving industry.

Setting up a slick ecommerce website with sophisticated online ordering and payment processing is only the tip of the iceberg, if you don’t deliver the goods according to a customer’s expectations, they may never return.

Some of the main takeaways of the report, entitled “Last Touch, Lasting Impact: The 2020-2021 Edition,” which was based on survey results from more than 1,400 e-commerce customers across North America, noted how North American consumers indicated they have increased online shopping by 33% over the last year, with around two-thirds saying the majority of their shopping is handled online, due to the ongoing COVID-19 pandemic.

Returns management, when left without a strategy, can negatively impact profits.

Before, during, and likely following this pandemic, sellers are more aggressively working to reduce the cost and volume of returns.

This market outlook details how the secondary market for mobile devices is growing faster than the primary market and is projected to top $57 billion by 2022, and how they are increasing demand for reverse logistics and repair solutions.

Ecommerce is at an all-time peak with no indication of slowing down, and with consumers spending more money online than in stores, online brands and retailers are experiencing high return rates.

With few rules and even fewer positive outcomes, returns processing will be a pitched battle with real financial implications in the new decade. Don’t hesitate to join the fight now.

Logistics Management Group News Editor recently caught up with ASCM’s Abe Eshkenazi to learn more about the various trends occurring within the intersection of e-commerce and related site development, as they relate to the myriad moving logistics-related parts.