Returns Management

Returns are occurring more often in the current omnichannel retail landscape. Customers are exercising their freedom to hit buy from anywhere at any time, leaving many retailers scrambling to address challenges associated with returns management.

To excel in the swiftly-moving sphere of eCommerce fulfillment, it is essential to establish a robust infrastructure that encompasses people, processes, and systems. This infrastructure should be flexible enough to cater to the varying demands of your business and your customers. However, building a dependable infrastructure can prove to be a challenging task. This is the reason why several merchants opt for the assistance of third-party logistics (3PL) providers.

Mastering returns may be easier said than done, with consumers expected to return more than $761 billion in goods bought online in 2022.

The costs associated with returns management are about 75% higher than they were just four years ago - and they're projected to keep climbing, land with labor and freight transportation expenses on the rise amid narrow profit margins, manufacturers who invest in reverse logistics can create a significant advantage over the competition.

This guide outlines the benefits and capabilities of the MPO platform, as well as a practical overview of why a unified and converged approach is critical to running an efficient and cost-effective reverse supply chain that drives superior customer satisfaction.