2011 Quest for Quality

Which carriers and third-party logistics providers are held in high esteem in terms of service performance? our readers have cast their votes, and now it’s time to reveal the winners of the coveted Quest for Quality awards.

When all is said and done, history may reveal that the Great Recession was cruelest to the carriers that make up the national less-than-truckload (LTL) category. As our John Schulz has been reporting over the past year, the overall LTL market has been less than profitable for many of the top carriers in this $27.5 billion sector, which has been plagued by overcapacity, high overhead costs, and staggering losses from its largest players.

For nearly three decades, LM’s Quest for Quality has been regarded in the transportation and logistics industry as the most important measure of customer satisfaction and performance excellence.