Supply chains faced unprecedented challenges in 2020, as the global pandemic and economic crisis caused volatile jumps in demand for some goods and drops for others. The third annual Supply Chain Innovation survey reflects what supply chain leaders learned and how they are responding.
Top Performers Benefit from Technology Adoption
Surveyed professionals self-selected their status for supply chain performance and technology adoption. As revealed in previous surveys, organizations that lead in technology adoption are more aligned to above-average performance, are more likely to link innovation efforts with competitive differentiation and customer experience, and are less likely to encounter internal roadblocks to innovation.
Pandemic Lessons Lead to Widespread Change Initiatives
75% of the surveyed supply chain professionals said their companies will be making changes to supply chain practices based on lessons learned from the pandemic.
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