DELIVERING TOMORROW - Customer Logistics Needs in 2020 and Beyond

Today’s companies are confronted with rapidly changing business environments and a seemingly ever-increasing complexity.

The current financial and economic crisis is just one – albeit a very significant one – driver of change. Further key driving factors are public and political demands for sustainable business approaches, the limitation of natural resources, and the future role of technological innovation.

All business fields − and the logistics industry in particular − will be affected by those developments. More than ever, companies need to be ready to adapt to shifting situations.

As a global player in logistics, Deutsche Post DHL makes every effort to prepare its business and customers for the challenges of the future.

To this end, we have launched our global Delphi study, “Delivering Tomorrow − Customer Needs in 2020 and Beyond.” The study helps us forecast groundbreaking new trends in consumer and corporate demand over the next twelve years and beyond.

With challenges being as complex as they are, we needed our study to cut across boundaries. Therefore, we invited industry experts from various sectors and regions as well as renowned academics with different scientific backgrounds to participate in this study.