On-Time Service is Slipping Across the Industry

Capacity—The dreaded challenge facing the industry for what feels like forever, right? The driver shortage is a major contributing factor. In fact, the industry is still about 33,000 drivers shy of pre-pandemic levels.

With fewer CDL’s issued in 2020, estimates around 40% fewer according to FTR Transportation Intelligence, coupled with equipment shortages, shippers are facing unprecedented times. Unprecedented. Another buzzword we’re all eager to put behind us as well.

What trickle down effect is the capacity crunch having on your business? On-time performance is slipping with some carriers, having detrimental effects on inventory levels, production lines, and staffing.

Below 92% on-time service is not the new norm. PITT OHIO is the #1 on-time carrier in the northeast, reporting consistent, 97% on time service. What steps can you take?

Diversify Your Carrier Base

It’s likely you have carrier relationships that are working for now, but you’re quickly realizing that if more capacity is needed, you could be left in a bind. Making a complete switch of motor truck carriers can be time consuming and risky, especially when it comes to capacity.

Diversifying your carrier base gives you peace of mind and in a simpler sense, a backup plan. You don’t need to sacrifice the capacity your current provider has promised to you and your business. In fact, by having additional reliable motor truck carriers on speed dial can ensure you maintain your happy and loyal customers.

Become a Shipper of Choice

According to Merrill Douglas at Inbound Logistics, “Ask transportation professionals how to build strong relationships and one message comes through loud and clear: You need to talk.”

Sharing information about expectations, forecasts, capabilities, changes in shipment status and performance results can have a real impact on carrier shipper relations. What’s at the center of these revelations? Driver efficiency. With less drivers behind the wheel, being an efficient stop on his or her route can put you at the top of the list of ideal shippers.

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