Final mile success hinges on two factors, the timely delivery of products and the satisfaction of customers.
Unfortunately, customer satisfaction opens the door to additional factors affecting final mile delivery, including cost, efficiency, and quality, especially for white glove services, such as installation or removal of old appliances and furnishings.
A successful final mile strategy must consider these factors and focus on how end-to-end changes in both visibility and efficiency form the basis of positive customer experience.
This white paper will explore the final mile considerations shippers need to take in developing or rebuilding their final mile strategies, including:
This is a must-read for those shippers looking to start the process of mastering final mile logistics management!