UPS resources

UPS Pulse of the Online Shopper™ - A customer experience study 2014 - Retailers must address buyers' complex path to purchase.

Manufacturers looking to leverage aftersales as a differentiator face an obvious dilemma: Ramp-up their existing in-house capabilities or collaborate with a third-party provider – or possibly both.

The first connections in the UPS network were made in the early 20th century, when few automobiles traveled the roads, before the world’s first airline took flight, and decades before computers introduced us to bits and bytes, this was also long before anyone gave serious attention to sustainability in any shape or form.

The challenges faced by industrial distributors are many, but they’re surmountable if companies are willing to re-examine how best to serve their customers’ needs today and tomorrow.

Optimized for Growth: High-Tech Executives Adapt to Meet Global Demands.

Achieving Just-In-Time operational objectives requires the coordination of Production Planning, Sourcing and Logistics.

Embracing Risk: It's Time to Capitalize on Untapped Opportunities - Globally and locally, big changes are affecting healthcare delivery - and they are here to stay. What’s more, these changes present unique logistics challenges.

Download the attached electronic white paper for more information about the challenges faced by transporters of temperature-sensitive pharmaceuticals and the best ways to solve them.

By 2018, there will be 130 million of them, spending nearly three times as much, up to $307 billion, five years from now.

In this, the 6th annual UPS Pain in the (Supply) Chain survey, evidence emerges of a coming shift in the healthcare supply chain, as executives look to their supply chains to drive business change and meet business goals.

In 2012, retail e-Commerce spending in the U.S. surged 15% to reach $186 billion, its second consecutive year of growth in the mid-teens. To put that growth rate in perspective, it was seven times greater than the corresponding growth rate for total U.S. retail spending.

In this Report, we showcase our achievements and challenges and provide detailed data and context about our actions. We also share information about how we work with others to address sustainability issues around the world.

With the increase of on line buying and sourcing of goods and services, educators, consultants, writers, and industry leaders have spent a great deal of time and resources attempting to improve the identification and selection of suppliers and the associated purchasing processes.

This year, the survey, conducted by IDC Manufacturing Insights, gathers insights from nearly 350 executives in North America, Latin America, Europe and Asia, on their current and upcoming plans for driving change in the “chain.” The following pages of this executive summary reveal the top findings around areas where high-tech logistics executives prepare to skillfully shift gears in their supply chains.

Organizational responsibility for executing UPS human resource policies and management approach as outlined with Allen E. Hill, Senior Vice President, Human Resources. Mr. Hill is a member of the Management Committee, which is responsible for setting and executing all UPS policy.