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Inventory in Motion - A Direct Alternative to Global Fulfillment
August 20, 2013
The direct-to-store approach—also known as distribution center bypass or direct distribution—keeps inventory moving from manufacturer to end customer by eliminating stops at warehouses along the way.
UPS Pulse of the Online Shopper
July 8, 2013
UPS commissioned research with comScore for the second consecutive year on what elements of the online shopping customer experience drive brand preference, customer loyalty, and recommendations.
UPS Customer Experience Study
March 2, 2013
UPS commissioned a study by comScore polling more than 3,100 online shoppers to gain insight into the consumer online shopping experience. Unlike most customer experience surveys, the study evaluates consumer shopping habits and preferences from pre-purchase to post-delivery, including areas such as free shipping and returns.