What Is Supply Chain Service Management?

Introduction to Supply Chain Service Management

This paper describes what supply chain service management is, why it’s necessary, and how it works.

It includes examples from client success stories, data from the latest research, and a thorough explanation of the power of adopting a supply chain service management platform for companies just like yours.

What is Supply Chain Service Management?

Supply Chain Service Management - often referred to as SCSM - is simply how supply chain teams manage processes that occur outside of the transaction systems.

This includes any process within the end-to-end supply chain that is not entirely contained within a single transaction system.

Why is SCSM Necessary?

We see this same routine play out in supply chains around the world.

According to a study by PwC, only 41% of companies have an optimized response to supply chain disruptions that allow them to address incidents in a dynamic, flexible, proactive, and collaborative manner. The other 59% spend their day in reactive mode, with ad hoc approaches that result in constant firefighting of the same issues. As a result, over 60% of companies report a 3% or higher drop in key performance indicators due to supply chain disruptions.

We encourage you to Download this Paper and to hear directly from Elementum’s customers. From case studies to webinars and recommendations to lessons learned, you can find more information on Elementum’s SC24/7 Company Page.