E-commerce provides retailers with new opportunities to increase revenue, attract new customers, and build brand loyalty. Unfortunately, however, steady e-commerce growth can also increase the complexity of cost control. Parcel shipping spend can soar, and retailers may suffer from inefficiencies and poor profit margins.
To avoid this problem and maintain control over costs, retailers need to examine the challenges e-commerce can introduce and consider deploying an innovative parcel shipping strategy that includes a Transportation Management System (TMS) for parcel shipping.
Last mile delivery is continuously redefining conventional parcel shipping strategies. Now, customers can choose when, where, and how they want their purchases delivered, from a traditional just-leave-on-porch (JLOP) delivery to a parcel locker, in-store, or even in-trunk delivery.
We’re also challenging the definition of “parcel,” where consumers can order items such as bicycles, appliances, and furniture online and have these products delivered, installed, and assembled. And the process is further complicated by the removal of packaging and old products, such as appliances and furniture.