The Elemica SELL | Customer Management Solutions

Business Challenge

Gartner estimates bottom-line benefits resulting from improving and digitizing Customer Service include:

• 1% - 2% additional Revenue
• 10% - 15% reduction in Operating Costs
• 10% - 15% decrease in Inventory

To start with, have you achieved your perfect order goal?

In high-performance organizations, error-prone manual order entry tasks are removed.

Are you looking to reduce Customer Service Representatives' time spent on sales order entry and changes?

Instead, have your people focus on high-value activities such as inside sales, forecasting, product selection, technical advice, trouble-shooting, and expediting.

Do you need to improve your On time in Full (OTIF) delivery performance for better customer service?

No matter the metric, it is always about getting the right product at the right time, at the right price to the customer.

Business Solution

Elemica provides solutions to automate the order capture of thousands of your customers.

Elemica enables you to replace costly manual order capture approaches with innovative automated capabilities and systems that streamline the customer order to the cash process.

We recognize that your customers inherently have variations in their business processes and information technologies.

We remove the challenges of this variability and enable error-free automation of customers with virtually no change in their behavior.

We understand your supply chain operates outside of your organization. As a result, the Elemica Business Network orchestrates even the most complex supply chain involving multiple customers, suppliers, and logistics for complete supply chain execution and visibility.

Download and learn more about Elemica's SELL Customer Management solutions including;

• Customer Management Solutions - Increase customer satisfaction while generating more profit and revenue with alerting and visibility from customer orders through invoice/payment.
• Enrich - Manage Customer Data Value Variability
• Customer Portal Assistant - Simple, easy and cost-effective interoperability for customer-specific portals and the Elemica Digital Supply Network
• QuickLink Email SELL - Increase customer satisfaction while generating more profit and revenue with alerting and visibility from customer orders through invoice/payment. Automate the order capture of thousands of your customers.
• QuickLink Email OCR - Convert image files into useful data. Digitally transform inbound email images to provide faster, more accurate order entry.