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How Bigbasket Achieved 99.5% On-Time Delivery for 10mn+ Customers

Discover how Bigbasket, with operations in 25+ cities and over 15,000+ products, achieved 99.5% on-time delivery for over 10 million customers.

About Bigbasket

Bigbasket has operations in 25+ cities and over 15,000+ products on its platform.

With a customer base of over 10 million, it sells fresh fruits, vegetables, meat, dairy, groceries, personal care, and household items.

Bigbasket Challenge

With the express delivery, next day delivery and even time-slot specific bookings, customers have various ways in which they can shop for groceries online on Bigbasket.

Solutions Offered

Locus provided a comprehensive route optimization and tracking solution to Bigbasket.

  • Optimal Delivery Route Generation
  • Real-time ETAs
  • Tracking and Analytics

Impact on Business

  • Digitization leading to the streamlining of processes.
  • 99.5% SLA Adherence
  • On-time delivery for 10 million+ customers
  • Increased vehicle space utilization
  • Increase in the average number of order deliveries per rider

Locus Dispatcher, the algorithmic route optimization officer generates optimized routes using AI, thereby enabling the riders to deliver more with less time.

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