Fulfillment Center Improves Service Efficiency with Delivery Windows

Fulfillment Center saved money and gained double digit service improvements with delivery windows

Business for this digital delivery service boomed as more people stayed inside their homes during the Pandemic. When scheduling appropriate staffing at the fulfillment centers around the freight deliveries of these products became problematic, CB Transportation and partner, PITT OHIO stepped in with a window delivery solution specific to each location. As a result, the customer saved money and gained essential intel they used to plan staffing around the timing of the delivery window.

The problem

This delivery service operating in over 500 U.S. cities through 200 fulfillment centers experienced a surge in business as more people needed products delivered to their homes during the Pandemic. They specialize in taking online orders which they pack and deliver within 30 minutes. Fulfillment centers are stocked with anything from food and drinks, cleaning supplies, pet essentials, home needs, and OTC medication available to consumers in just minutes.

A problem arose when freight deliveries were not matching up well with staffing schedules. Without knowing when the freight would arrive, the delivery service company was not able to properly staff the fulfillment centers with the necessary employees to help break down the large number of shipments. They no longer wanted to pay staff to wait at the center for hours without a delivery arriving.