Handling fulfillment internally can be a viable option for many companies. If you’re just starting out, your production space can be a suitable place to pack and ship customer orders. This arrangement often works well for small-scale operations on a shoestring budget.
Many companies, however, find that there is a growth tipping point where they need to pursue a more scalable fulfillment option. The most common options are to invest in a larger distribution center and/or technology or outsource to a third-party provider who will handle warehousing and fulfillment.
Distribution space usually requires an initial overhead investment for space, equipment, technology and labor as well as time and attention to oversee operations. If you have ample budget and staff and logistics experience, this can be a viable fulfillment solution.
Order fulfillment plays a vital role in your business. The way in which you receive, process and deliver orders to your end customers has a direct impact on the customer experience – and that can make or break your business.
Often, outsourcing fulfillment operations can deliver the optimal customer experience. This ebook is intended to help you determine if outsourcing is right for you and, if so, how to find the best fulfillment provider to meet your needs.