Reliable and Expert Lift Truck Service Increased Uptime and Productivity

Martignetti Companies is the leading distributor of wine and spirits in New England and the seventh largest distributor in the U.S. The family-owned business was established in Norwood, Mass., in 1933, right after the repeal of prohibition.

Today, Martignetti Companies has more than 1,200 employees committed to offering the highest quality service and building long-term partnerships with their customers and suppliers.

Martignetti Companies was using non-certified maintenance providers to service their Yale lift truck fleet.

Outsourcing their periodic maintenance to non-Yale certified technicians increased downtime and was difficult to regulate.

Solution
When the company was undergoing some other operational changes, Martignetti Companies started working with their local Yale dealer, NITCO, to service and maintain their lift trucks. The local Yale dealer was eager to work with the company to ensure they were receiving the best possible service in order to continue meeting their bottom-line goals.

In the beginning of their relationship, a Yale technician would come almost every day and work side-by-side with the Martignetti warehouse operations staff. The responsiveness and accessibility of the Yale dealer is an integral component in the relationship.

“Their professionalism and great service are what keep us coming back for routine service check-ups. That relationship is the key to our loyalty with Yale and the dealer.”

Impact
Martignetti’s customized maintenance and service from their Yale dealer ensures their fleet stays optimized for productivity. The Yale team’s careful planning and execution is based on their understanding of Martignetti’s individual business needs and key performance indicators.