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E-Commerce Expansion Fuels Robust Returns with National Returns Day Expected to Hit New Record

In December, more than 1 million returns occurred each day before Christmas, and today's National Returns Day, 1.4 million returns are expected, a fifth consecutive annual record, up 8% from prior year.

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While the 2017 holidays are in the rear view mirror, that does not mean that it has gotten up and gone away. How? Well, in the supply chain management world we live in, it really comes down to two simple words: reverse logistics.

In December, more than 1 million returns occurred each day before Christmas, and today's National Returns Day, 1.4 million returns are expected, a fifth consecutive annual record, up 8% from prior year.

Find out how efficient returns solutions can enable a smooth experience for consumers, accelerated availability of returned goods, lower intralogistics personnel costs, and higher storage density, logisticians who take a holistic approach to handling returns turn a challenge into an opportunity.

The global branded apparel company, VF Corporation, embraces the complexity created by customer demand for unique styles as a competitive differentiator and focuses on talent management initiatives to leverage that complexity and manage risk in its supply chain.

Walmart is marrying the power of the Walmart App with its brick-and-mortar retail stores and hoping to slash returns from what used to take roughly 5 minutes to 30 seconds.

The acquisition is designed to accelerate Pitney Bowes’ expansion into the U.S. domestic parcels market at scale, enabling the company to deliver a broader range of consumer-focused ecommerce and parcel management solutions to retailers, small and medium businesses, and enterprise clients.

The Hackett Group, Inc. has launched Quantum Leap, a digital benchmarking and performance improvement platform designed to speed up the benchmarking process, and enable logistics managers to better assess performance gaps.

By partnering with a 3PL, retailers benefit from greater controls over the entire supply chain resulting in improved inventory management, increased visibility, reduced costs and enhanced risk management.

This white paper will explore the impact of e-Commerce on reverse logistics, highlighting the customer driven process at the distribution center level.

With the number of online shoppers expected to reach 270 million by 2020 - driven largely by the popularity of mobile devices - retailers need to rethink their ecommerce strategies in order to keep up.

The goal of this shopper research was to understand attitudes toward returns, the connection between the experience and brand loyalty, and opportunities for retailers to differentiate themselves in the returns experience.

This white paper looks closely at the value of using forward-looking assessments during parcel solution selection phase; explains how the right parcel system supports returns, supplier coordination, and order entry/e-commerce ratings and tracking.

There’s a dawning awareness of the importance of a reverse logistics strategy—especially in light of the critical role it now plays in e-commerce. Our experts say that level of thinking will not only help improve customer service, but will contribute significantly to an organization’s bottom line.

As businesses are scrutinizing every dollar spent on logistics and transportation, it makes sense to understand exactly where costs are being incurred.

UPS enhances its retail solutions portfolio by investing in Optoro, and with more than 1.3 Million packages to be returned with UPS on National Returns Day, both companies say they will work together as e-commerce gains ground with consumers.