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Want To Be Like Amazon? Treat Your Customers Like Kings

From day one, Amazon observed its customers, asked for their input, anticipated their wants and needs, and treated them with complete trust and respect.

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From day one, Amazon observed its customers, asked for their input, anticipated their wants and needs, and treated them with complete trust and respect.

Descartes has worked with a supply chain industry expert to create an eBook that explores how retailers are managing to meet their customers’ demands.

For those that still think Amazon does not directly compete with the parcel duopoly of FedEx and UPS, a report in The Wall Street Journal today drives home the point that it may be time to reconsider that notion. The reason, according to the report, is that a new seven-days a week delivery network being introduced by the global e-commerce bellwether, aims to take customers from FedEx and UPS by zooming in on fuel surcharges and extra fees, which increase home delivery costs.

Learn how SkuVault, a cloud-based inventory, and warehouse management system, can integrate with Amazon, FBA, and Amazon Inte­rnational eCommerce platforms, and how having merchants fulfill directly from their warehouses is a good fit for your business.

If you ordered gifts using Amazon Prime, you weren’t alone, the online retailer says it shipped more than 1 billion items for free in the United States with its Prime service during this holiday season.

While the size of this new facility was not made public, Amazon officials said the new hub, which it expects to be operational next year, will create hundreds of new jobs, adding that unlike other gateways and facilities within Amazon Air’s network, the Regional Air Hub will be tailored specifically to Amazon Air’s larger scale regional needs.

Every year at this time, Group News Editor Jeff Berman combs through the mountain of news that was reported, written, and posted by the Logistics Management editorial staff over the course of the year to create the following list. Read below for the Top Logistics News Stories of 2018. Topics include E-commerce innovations, ELD trucking regulation, news from industry giants like UPS, Fedex, Amazon and more.

Amazon to invest $5 billion and create more than 50,000 jobs across the two new headquarters and announces Nashville as new Operations Center of Excellence with more than 5,000 jobs.

For a limited time, all Amazon customers in the U.S. can enjoy free shipping with no minimum purchase amount, the offer comes as Target last month introduced free two-day shipping and Walmart declared free two-day shipping on orders of $35 and up.

To keep your supply chain competitive in the modern marketplace or rather "the Amazon Age" you must first understand how consumer expectations into delivery services are evolving.

This white paper details how manufacturers must leverage new technologies to develop a digital supply chain, in which real-time tracking and advanced analytics enable end-to-end optimization and an all-around superior customer experience.

Flexibility is the name of the on-demand warehousing game. Sure, it’s in early stages, but the potential is enormous.

Amazon says it has ordered 20,000 Mercedes-Benz Sprinter vans for use in its new last-mile delivery program, and the company is offering training, discounts on van leasing, and the promise of contract package-delivery work to select interested entrepreneurs.

When e-commerce powerhouse Amazon announced in late June it was rolling out its Delivery Service Program, in an effort to increase its package delivery and logistics service capabilities that it said will enable entrepreneurs to set up their own businesses to deliver Amazon packages, it drew a lot of attention, as it typically does, and interest.

It's no secret that e-commerce has completely transformed the retail landscape, and it would be difficult to come up with a retailer that hasn’t experienced “the Amazon effect” on some level.