The Resident Maintenance Model

Maximum uptime with minimal headaches High-speed omnichannel fulfillment depends on complex equipment, controls, and software to get the job done. With trailers arriving for unloading and loading on tightly-monitored schedules, the intangible cost of downtime can quickly escalate, cutting into slim profit margins and jeopardizing future business and customer loyalty.

However, preventing downtime and optimizing operational efficiency of these highlyautomated systems requires PM programs planned and executed by a skilled maintenance staff that is competent with the latest versions of software, systems and diagnostic techniques. With man power in high demand, fewer highly-qualified personnel are available in the labor pool. This increases the risk of losing key personnel and their legacy system knowledge due to employee turnover.

More and more DC operators and e-retailers recognize the value of a resident maintenance program – offering guaranteed uptime, guaranteed staffing and limitless access to original equipment manufacturer (OEM) engineers and support staff. While maintenance outsourcing is not a new concept, particularly during peak demand periods, replacing internal staff with onsite experts and a turnkey maintenance program is proving to be a costeffective model for today’s high volume, high-speed distribution centers.