Stories of CX Transformation

Today’s customer has all the power.

Customer expectations have gone through the roof! The modern customer expects instant engagement on every channel, uses reviews and ratings to make purchase decisions, and shares bad experiences on social media. 70% of consumers leave a brand after a single bad experience and 15 people, on average, hear from a disgruntled customer after a bad experience. 

Companies are thriving or dying based on their ability to keep up with customer expectations.

Customer-for-life companies get it.

Industry leaders rely on the 4 pillars of engagement to deliver an effortless customer experience and win customers-for-life. They know that repeat business is good business. 

Download this paper and see how a productive customer service strategy rests on these 4 pillars of engagement.