Digital Disconnect: A Study of Business & IT Alignment

Executive Summary

Coordination between the business stakeholders who rely on corporate applications and the IT teams that deliver that technology is key to successful business outcomes.

Great technology that allows businesses to meet customer needs, respond to competitive pressure and enable employee productivity can be the difference between survival and failure in today’s rapidly changing market landscape.

This research examines the current reality and perception of IT and business cooperation:

• Is IT effectively working with their business counterparts to deliver needed solutions?
• Are business stakeholders helping facilitate the creation of great business technology?
• What is the impact when businesses get more involved in technology delivery via “citizen development” or “shadow IT” activities?
• What is the perception of low-code platforms to manage potential risks?

Global Research Commissioned by Mendix Finds Disturbing Disconnects

• Companies of all sizes have trouble competing and disrupting in a software-driven world due to a persistent shortage of developers, as well as IT funding that falls short of supporting strategic goals
• The business side of the house prefers going it alone; IT departments raise red flags around governance, security, and support
• Near-unanimous agreement on low-code ability to solve IT’s backlog of critically needed software applications

This study conducted by California-based Dimensional Research, sponsored by Mendix, is based on a global survey of over 1,000 IT and business stakeholders with decision making responsibility for their corporate technology.