Understanding Your Total Cost of Ownership for Managing B2B Operations

In a 2010 global survey of 819 cross-industry senior executives, which analyzed the trends in customer-supplier relationships and supply chain technology, more than 70 percent of the survey respondents expected supply chain complexity to increase over the next three years, and 88 percent of the respondents believed that having a strong, flexible B2B e-commerce program provided differentiation from competitors and was important to growing business at key accounts.

It is likely that your organization has experienced this increased supply chain complexity and your B2B e-commerce program has had to adapt to this complexity. 

A company’s ability to manage and benefit from the complexities of today’s value chains is a critical factor in its success.

Understanding the total cost of ownership (TCO) of your current B2B operations is the first step in developing a strategy to optimize them.

Download the whitepaper, “Understanding Your Total Cost of Ownership for Managing B2B Operations,” for an introduction on how to comprehensively measure your TCO. Identify the key roles, tasks, and cost components that should be considered in a comprehensive cost analysis. And, learn how understanding the full scope of a B2B program will help you obtain an accurate determination of TCO.