This is a question that an operations manager needs to answer when deciding to upgrade or adopt new software.
While software selection often falls to the IT manager, it is important for the people with operational responsibility to play a deciding role in the choices made.
After all, they are the ones who have to make it work for the business every day.
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To take advantage of the bottom-line opportunities afforded by running a connected, integrated business it is important to both understand and leverage the new technologies that are now available.
SaaS is one good example, and we are confident that there will be many more to come.