Pet Food Expert Improves Order Picking and Employee Engagement with Lydia Voice

Now in its third generation of ownership by the Baker family, Pet Food Experts has evolved from its start in 1936 as an aquarium and fish retailer to its current position as a national distributor of pet foods and supplies to independent pet stores. The Cumberland, Rhode Island-headquartered company currently operates six distribution centers (DCs) strategically located across the U.S. to ensure high-quality service to its customers.

Although the company had deployed an Infor warehouse management system (WMS) for inventory control and order management, its DCs still used paper-based picking to fill customer orders. By 2017, that process had become cumbersome as well as increasingly error prone. Further, as Pet Food Experts’ business continued to grow and expand to more than 13,000 stock keeping units (SKUs) — many in shared locations — and 6,000 customers, it was becoming difficult for associates to achieve the level of productivity needed to keep up with orders.

Download this paper and learn how a national distributor of pet foods and supplies ensures high levels of customer service and associate productivity with transition from paper to voice picking system from EPG.