In this age of Amazon, customers expect deliveries to be fulfilled transparently and at a breakneck pace. As software applications execute an increasingly wide range of specialty functions to help shippers better serve customers and meet these rising expectations, it’s best practice to designate a system of record to maintain order and keep all technologies on track.
In fact, establishing a system of record had become a top priority for many shippers even before the Coronavirus pandemic injected additional complexity into the supply chain.
With warehouse management systems, e-commerce systems, and order management systems among the most likely candidates to serve as an organization’s system of record, shippers should select the best central nervous system to meet their own unique supply chain needs and integrate and run all other software and technologies through it.