Human-Centric Business Process Management
BPM thinkers and systems have a ‘tendency to focus on the artifacts that help people coordinate their work’ rather than the people and tasks that make up that work.
BPM by the Book
BPM’s job is to develop, run, measure, improve, and keep the business process in the optimal condition.
Practically speaking, BPM focuses on data: how to capture it, translate it, parse it, reference it, analyze it, and communicate it. It thinks about how to allow systems to pass information back and forth down a common chain.
A typical BPM consultant might do a gap analysis and come back with a detailed map of how his data flows from his web forms to a CRM to project files and how that data gets manipulated along the way.
However, this focus on the data can leave some business leaders unimpressed. BPM comes across more as tracking a pinball going around a machine rather than solving the glaring problems that stare business leaders in the face.
Must-have Features in a Human-centric BPMS
- Easy Diagramming Interface
- Built-in Options for Agility
- Advance Permission & Visibility Controls
- On-the-go Edits & Optimization
- Automatic & Customizable Reporting
- Mobile capability
- Cloud-based
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BPM: Is it for humans or systems?
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