Best Buy Answers the Call for Next Day Delivery with Urban Distribution Centers

Supply Chain Network Redesign Drives Superior Customer Service

A few years ago, Best Buy was faced with historic corporate challenges as the company met growing competition from ecommerce giants.

In response to a changing consumer market and an ever-evolving retail landscape, Best Buy overhauled its omnichannel operations, including changes to its supply chain network.

After an extensive search into the right software and automation provider to best serve each facility, Best Buy chose Bastian Solutions to assist with the revamp. The result is better inventory management, increased order accuracy, improved lead times for superior customer service and an overall reduction in supply chain costs.

Best Buy is currently re-designing each of its regional distribution centers (RDCs) and creating metropolitan ecommerce centers (MECs) to better serve customer demands in densely populated areas.

These RDCs allowed for large inbound shimpments to be broken into smaller induvidual items and picked on an as-needed basis for both store replenishment or direct to customer through a MEC.

The project started with integrating automated storage and retrieval technology, conveyor, and warehouse execution software to best serve each facility. With these technologies, Best Buy’s logisitics network offers free next-day delivery to more than 50 million people.