Beyond Philosophy

Happy Internaut Day! Thanks to Sir Tim Berners-Lee, web inventor and founding director of the World Wide Web Foundation, the scientist and academic whose visionary and innovative work has transformed almost every aspect of our lives.

If Amazon’s workplace culture is despotic as the NY Times article said it is, then their product and the resulting Customer Experience would be, too, for my part, I don’t believe it’s as bad as all that.

Online communities are, arguably, the most attractive and engaging customer experience management (CEM) tool around. Why? Well, to start with, look at a key original intent of the World Wide Web.