Reduced Claims and Decreased Transit Time for Home Delivery

Electronic Express was shipping ground, which resulted in damaged goods and delays due to order reconciliation. As a customer-focused organization, they needed to see a reduction in claims, as the damaged goods created very unhappy customers and claims were beginning to effect their bottom line.

SEKO Logistics' Claim Reduction Solution

Per the client’s request for a simple solution, SEKO Logistics directed a distribution study and discovered that shipments followed the 80/20 principle.

The SEKO Solution transforms ground home delivery into an air freight solution for shipments that fall between parcel and heavyweight. Electronic Express is now identified as a known shipper to their local airline and is provided with a signed consensus upon shipment drop-off.