Improving Customer Service Through Freight Spend Visibility

Are Your Logistics Operations Turning Your Customer Service And Profitability Upside Down?

With today’s complex systems and high transaction volume, it’s impossible to match TMS order records to carrier invoices manually, clouding the impact of freight operations and decisions.

Learn how Jaeckle Distributors, a respected flooring and surfacing product distributor that supplies retail chains and surfacing fabricators with products and materials in an eight-state region in the upper Midwest;

Improved Service - Freight spend insights informed better customer service decisions

Increased Spend Insights - New insights connected orders to invoices, exposing lost savings

Achieved Cost-Savings - Verifiable decisions improved margin without sacrificing service

A Collaborative Partner

While the power of RateLinx analytics and data-driven freight management software has helped Jaeckle analyze their freight spend, the provider has also proven to be a trusted partner.

RateLinx expertly integrated its shipping and logistics management solution into Jaeckle’s existing IT and business information systems.

In addition, the support the RateLinx team provided after the launch and implementation stage established RateLinx as a trusted - a responsive and collaborative - partner.

“I would recommend RateLinx. They understand the industry, have a responsive staff, and are eager to enhance their product. For us, the real strength of RateLinx has been the ability to itemize freight costs, providing us insights to make better decisions - all with software that fits into our existing architecture.” Shawn Gagg, Chief Information Officer, Jaeckle Distributors