Strategically, compared to other areas of the business, the supply chain was a relative backwater for retailers.
The conventional wisdom held that retailers only needed to keep pace with industry averages. But if the supply chain was once about the status quo for retailers, now it’s about disruption.
Retailers now realize that to succeed in the coming years, they’ll need to be able to offer home delivery and same-daydelivery services to compete in an increasingly competitive marketplace.
The retailers that are taking this approach are experiencing dramatic increases in revenue, customer satisfaction, and market share.
This whitepaper first describes the changing behavior of today’s consumers, as well as the increasingly high stakes battle between traditional brick-and-mortar retailers and online retailers over same-day and home delivery. Next, the paper shows how retailers can leverage One Network’s cloud platform to enable a powerful home delivery service that supports the entire lifecycle of the transaction - from taking and processing the order, to sourcing, track and trace, and proof-of-delivery (POD).
What You Will Learn