Paperless Business Processes and E-Freight in the Forwarding Sector

The current changes – many of them the result of increasing globalization and a different mindset thanks to successful e-commerce companies – seem to be causing a shift among forwarders.

Many things become fluid under pressure. The world in which sea and airfreight forwarders operate is changing fast.

The changes include stricter customer requirements, amended laws and regulations, initiatives being taken by industry organizations and pressure from shippers and large logistics service providers.

It is rarely easy to implement the necessary organizational changes, but forwarders can safeguard or strengthen their position by responding quickly to new opportunities and future changes. It is important to make a choice now and abandon the idea of “holding on to what you’ve got.”

The following three elements are central to all the changes:

  1. A transition to the digital exchange of data and related documents.
  2. The emergence of IT systems that capacitate this flow of data.
  3. The challenges and opportunities that it entails for forwarders.

The age of electronic and paperless business has arrived. 


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