The main reason why appointment deliveries cost more is it is a more involved process. Look below to compare the normal process of shipments to appointment shipments.
Standard Delivery Process
- Unload shipments at destination terminal
- Cross dock
- Put on delivery unit
- Deliver
Appointment Shipment
- Unload shipments at destination terminal
- Set aside or put on storage appointment trailer
- Contact customer to secure appointment
- Customer service coordinates with paperwork with operations for planning purposes
- Freight has to be retrieved from storage trailer or found on dock
- Routes need to be adjusted to adhere to appointment window
- Loaded per appointment times
- Delivered
Download the infographic to see more.