How Switching Your Value-Added Network (VAN) Can Payoff Beyond Just Price
VAN technology was introduced to help companies better manage their supply chain through electronic exchange of documents such as purchase orders, advance ship notices and invoices.
Since its inception, the marketplace has undergone numerous changes, including: Heightened competition and consolidation of providers Improvements in technology and platform capabilities Increased outsourcing of customer service and technical support Introduction of new message formats and protocols, including Internet-based options However, not all providers have evolved to meet the demands of the 21st century and the needs of their customers. As a result, many experience issues on a daily basis that impact their bottom-line, including: Aging technology and an outdated, inflexible platform Unsatisfactory customer service and slow problem resolution An unreliable network with too much downtime Cumbersome on-boarding of new trading partners Manual, time-intensive tracking of exception and costly errors That’s why it’s important you consider more than just price when approached by a new VAN provider. You need to look beyond the hard costs to determine if the vendor provides the right transaction management capabilities to reduce errors, accelerate cycle times and improve cash flow.
What’s Related
Favorites
