Expresspoint Adopts the Scor Model for Strategic Supply Chain Progress

Driving Meaningful Change
ExpressPoint is a provider of multi-vendor depot repair and supply chain solutions for large original equipment manufacturers, field service providers, and third-party logistics providers.

Offerings include planning and forecasting; sourcing, procurement, and stocking; reverse logistics; and repair and refurbishing of spare parts and subsystems for computers, telecommunications equipment, printers and components, and home-theater electronics.

Each year, the organization delivers 1.6 million global shipments, with fill rates of 98 percent or higher, from its ISO 9001:2008-certified facilities in the United States and Mexico. The ExpressPoint leadership team knows that collaboration, continuous improvement, and ease of doing business are essential to delighting their customers. Key business goals are on-time delivery, high-quality products and services that bring about improved asset use and field force effectiveness, and low total cost.

In order to deliver on these objectives, company leaders recognized that they needed to strategically analyze and optimize the supply chain. The areas identified included planning and scheduling, repair processes, sourcing, engineering, and make and deliver processes.