Enterprise Digital Services & Digitalization Framework

Digital | Digitize | Digitalization

1. DIGITALIZATION DEFINED

Digitization and Digitalization has been defined in several different ways.

Digitalization is the use of digital technologies for transforming business models to improve efficiencies for better top and bottom lines in the process of creating a private ecosystem.

Digitalization journey is often envisioned as: How to get to know the customers better, improve your service levels and Digitize the customer experience.

It then extends to digitizing operations, products and Services. This creates a unique experience for all customer interactions in a controlled and predictable vendor environment.

This paper defines digitization as the process to convert various analog elements into electronically readable formats in order to create a paperless environment in an organization.

2. NEED FOR DIGITALIZATION

In the Digital Era, organizations, urgently need to do the following

• Promptly change business models to accommodate the changes ushered in by digitalization
• Manage large ecosystems that emerge due to Digitalization
• Enhance user experience
• Increase their services or products portfolio to cover a large user group quickly

The need for digital business transformation is not a state of being, it is a journey and this journey is guided by three basic questions: Why, What, and How to Transform.