Dock Scheduling Allows Food Distributor to Avoid Detention Charges

C3’s customer is a large food distributor based in the United States. It counts numerous major restaurant chains as clients, in a demanding and fast-paced marketplace. The pressure is on to ensure a constant, and timely supply of both ambient and temperature-controlled products to these demanding customers.

The Challenges

• 300 emails and call per day from carriers
• 115 trucks a day in and out
• $35,000 USD every month in detention charges

This was more than the office staff could handle using one spreadsheet.

As a result, they were overbooked all the time, and there were constant changes on the fly, as they attempted to slot in carriers with urgent loads. Inevitably, trucks ended up waiting, the company faced enormous detention charges as a result.

Download the case study to see how C3's solution helped the customer not only save money but make things run more smoothly.