EPG Rolls out a Risk-Free “Make Things Better” Program for Voice Adoption

Q: What’s going on in today’s warehouses and DCs?

A: Many companies have been impacted by COVID-19 and that’s created high demand for voice technology that drives higher throughput and enables faster employee training. With some organizations dealing with extremely high demand for certain products—and the need to scale up to meet that demand—new team members need to be more proficient quickly.

Q: How is EPG helping companies address these new demands?

A: We just rolled out the “Make Things Better,” which is a bundled solution that includes the voice software, platinum customer support, and the implementation costs for a fixed monthly fee, per user. This gets companies out of the “capital expense” category, and into the “operating expense” world. This removes financial risk and spreads implementation costs across the terms of the agreement.

Q: How does this program differ from other options?

A: Some companies are offering subscription software licenses, but on an a la carte basis. They still have to pay for implementation and customer support. By bundling all three, we help eliminate risks and provide value by allowing companies to fund the program through their standard operating budget.

Q: Is there a way for companies to test out EPG’s solutions?

A: They can go to Google Play Store and key in, “Lydia Voice” to download the application. They can hear the superior voice recognition that doesn't require voice training and hear firsthand exactly how it will sound and feel from an interaction standpoint.