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Ensuring a Transportation Management System Can Provide Optimum Return on Investment

Time-consuming implementations and limited software capabilities are common reasons that technology sometimes doesn’t deliver the optimal return-on-investment.

Implementing New Technology

The goal when adding technology to current processes is to streamline operations, improve efficiencies and free-up internal resources like IT support.

In many scenarios, however, companies expend more resources implementing new technology than they save.

Before integrating a new tool or software into current processes, companies should consider their return on investment (ROI) and ask themselves, “will this technology solve more problems than it creates?”

Look for these warning signs when assessing a new technology’s potential ROI:

Slow implementations – Implementation processes should be fast and smooth, meaning that it’s easy to set up, integrate with other software, and transfer critical data back and forth. Out-of-the-box implementations with configurability let users customize their experience while still beginning to generate value straight-away. If the implementation takes months, or even years, that’s valuable time and money going down the drain even as the company’s requirements change, rendering the solution unusable. Companies should look carefully at their technology provider’s ability to implement quickly.

Not customizable on an ongoing basis – Once initial integration is complete, it’s important that tools for ongoing configuration are available to provide users the adaptability they need. Users should be able to easily modify settings, permissions, etc. to ensure changes in business needs don’t result in roadblocks. If every time business needs change, companies need to dedicate IT resources to make the alternations, that detracts from the technology’s overall ROI.

Unintuitive user experience – The experience of the user is of utmost importance. It doesn’t matter whether the technology has every “bell and whistle” available. If the interface is impossible to navigate the software will likely “sit on the shelf” unused. Great user experience makes it easier to train teams, successfully leverage money-saving features and avoid wasting-time misusing the system. ROI cannot be generated successfully if users need to be IT experts simply to use the technology.

No support from the technology provider – Technology providers shouldn’t sell their product and simply wave goodbye. Ongoing support and assistance means that companies can be confident in their ability to use technology over the long-term. A team of experts from the technology provider should work directly with users to determine the optimal setup and should offer both out-of-the-box solutions as well as fully customized ones. The provider should work side-by-side with users to ensure that the technology isn’t only a stand-alone tool, but a complete solution to meet their business needs.

Delivering Optimal ROI

Time-consuming implementations and limited capabilities are common reasons that technology sometimes doesn’t deliver the optimal ROI.

Without ongoing IT and customer support, users can end up feeling as though they would have been better off without the new technology.

Software like Kuebix TMS solves this issue by offering a modular, scalable and intuitive TMS platform which can be fully implemented and integrated with the help of Kuebix experts. From initial setup through routine use of the solution, Kuebix partners with users to ensure that their TMS is providing optimal ROI.

Read Gartner’s recently released Critical Capabilities for Transportation Management Systems to see how highly Kuebix ranks for usability, implementation, and adaptability.

Related Article: The ROI Trifecta and Your Transportation Management System

The ROI Trifecta and Your Transportation Management System

Related White Papers & eBooks

Download the eBook

The Art of the Inbound: 11 Ways to Improve Your Inbound Shipping Operations
This ebook provides a guide to benchmark your company against best practices in the transportation and shipping industry and helps to put together a strategic approach to capitalizing on the opportunities to manage the “art of the inbound.” Download Now!

Download the eBook

Driving Supplier, Carrier and Customer Collaboration
This ebook describes how through the use of collaboration portals with various stakeholders, you will be able to effectively manage your cost of goods and consistently meet the expectations of your internal and external customers. Download Now!

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The Complete Buyer’s Guide to Transportation Management Systems
There is almost no limit to how a Transportation Management System can benefit your unique supply chain, but the key to success is finding the right one for your goals, so, before selecting a TMS, use the 12 questions in this buyer’s guide to find the best solution for your company. Download Now!

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Effectively Managing Big Data in Your Supply Chain
In this white paper, we’ll explain what the term “big data” means to the typical supply chain, introduce effective strategies for managing and leveraging that data, show how one grocer is using predictive analytics to harness its own big data, and explain the “first steps” that companies need to take down the path to effective management of their big data. Download Now!

More Resources from Kuebix

Article Topics
Best Practices   Transportation   Transportation Management   Software   TMS   Transportation Management Systems   All topics

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