Performance Measurement

What makes a great supply chain? Greg Gerstenhaber, a partner in the Bain & Company Performance Improvement practice, outlines how a supply chain can become a competitive advantage for a company, and how to evaluate what changes your supply chain needs to become a true partner of the business.

Throughout the last decade, companies have expended significant amounts of time and effort to re-engineer their supply chains through business process change and technology focused on implementing integrated Supply Chain Management (SCM) principles.

A rallying cry that has taken our country by storm. And it seems that those most eager to be swept into the tempest are our government programs. Public programs of every stripe and size across the nation are shifting from seeing themselves as accountable for creating and carrying out activities to being accountable for achieving results – meeting goals, effecting change, and improving the quality of their services.

Often performance management is introduced into organizations with traditional bureaucratic cultures, which have features that are antithetical to the basic concepts of performance management. Organizations that simultaneously work to change their culture while introducing and using performance measures are those who get a full return on their investment.