Ecommerce

For a business moving into the internet space, setting up a slick eCommerce website with sophisticated online ordering and payment processing is only the tip of the iceberg. If you don’t deliver the goods according to a customer’s expectations, they may never return.

Using mobile applications on smart phones and tablets, today’s consumers are able to compare prices and read product reviews while on the move. To service this new omni-channel consumer, retailers are stepping up and flowing product information across multiple channels to capture customers’ attention and make the sale.

Easy access to online shopping channels has changed the way that consumers purchase goods. Most retailers would not be surprised to find that e-commerce has outpaced in-store purchases in recent years. Research by comScore found that U.S. online retailing grew 13 percent during the first quarter of 2013. By comparison, the entire industry saw a modest 2 percent expansion during the same period.

Sridhar Ramaswamy, who as Google’s SVP of Ads and Commerce oversees the technology behind Google Shopping, explains how combining classic retail truths with digital savvy can help retailers do what matters most: serve their customers better.

In the company’s zeal to design, test and produce cars faster than any auto company in history, Peter Carlsson, Tesla's Supply Chain Vice President, is helping Tesla imbue the same entrepreneurial and innovative spirit in its supply chain as it does in its groundbreaking vehicle design and performance.

In this eBook, we outline the benefits of Fulfillment by Amazon for third-party sellers, share tips for getting started and show you how ChannelAdvisor’s latest technology can help.

Fulfillment by Amazon (FBA) is Amazon’s fulfillment service and an incredibly powerful stimulus for the marketplace’s growth. It also offers a myriad of benefits to participating third-party sellers. With this eBook, you'll learn the benefits of FBA for third-party sellers, tips for getting started and how ChannelAdvisor can help.

The further growth of online retail, coupled with an increasing drive to reduce order delivery times, will lead to a significant increase in demand for logistics facilities including large and smaller e-fulfillment centers, sortation centers and parcel hubs / spokes and online food ‘dark stores’.

With a Web site launch pending in 2007, the company’s logistics team knew that bringing the fulfillment for all the channels into one facility would enable the retailer to make sure that they got the right product to the right people at the right time.

The pressure is on retailers to deliver anything, anytime, from anywhere. Three experts answer four key questions that will help traditional brick-and-mortar retailers revolutionize their use of WMS and their shipping processes on the way to a multi-channel transformation.

Supply Chain Finance Inertia Costing Corporates Billions; Kyriba / Aite Group Research Highlights Opportunities for CFOs to Grow Company Value. Gap Between Corporations’ Desire to Introduce Reverse Factoring and Dynamic Discounting, and Implementation of Processes and Programs examined.

UPS commissioned research with comScore for the second consecutive year on what elements of the online shopping customer experience drive brand preference, customer loyalty, and recommendations.

comScore, a leader in measuring the digital world, and UPS released the second UPS Pulse of the Online Shopper™: A Customer Experience Study, a report analyzing e-commerce preferences including mobile trends, social media impact and the integrated buying experience of shopping in physical stores and online - also known as omnichannel retailing.

Rakuten said it will acquire Webgistix, which provides warehouse and shipping services to online retailers. Webgistix says it can provide 1-2 day shipping for customers from its U.S. facilities in New York, Las Vegas, Atlanta and Reno.

A study published by the International Journal of Quality and Reliability Management found that Reliability and Promptness, which includes order accuracy, speed, and customer service, is given an importance of 92 out of 100, the highest of any factor in perception of retailer quality (Mijoon). This whitepaper will examine how outsourcing your order fulfillment can improve these factors.