Convey

Chicago-based supply chain visibility services provider project44 announced today it has acquired Austin-based Convey, a provider of delivery experience management software that helps shippers connect disparate data and processes from parcel to freight in the last mile. The purchase price, according to project44, is $255 million, the company’s largest acquisition in its history and the third one of 2021, too, having acquired Ocean Insights and ClearMetal earlier this year.

New data from Austin, Texas-based Convey shows how COVID-19 continues to impact retail delivery and the last mile – including performance and market share for FedEx, UPS, USPS and regional carriers.

Findings for the survey were based on feedback from 1,600 United States-based consumers. The wide-ranging survey is the fourth one Convey has released, going back to 2017, and its findings can be viewed, as it was conducted and released over the course of the ongoing COVID-19 pandemic, which Convey said has created a whole new set of challenges for retailers to win customers and also meet seasonal demands amid a global pandemic.

Pre-Christmas tension between global e-commerce giant Amazon and freight transportation and logistics bellwether FedEx appears to have thawed.

In its annual holiday survey, entitled “Last Mile Delivery Wars: How to Keep Retail Promises and Win with Reliability,” which was based on feedback from 2,500 United States-based consumers and focused on trends and themes that Convey said will define the holiday online shopping experience for now and into the future, things like costs, and speed received top billing.

Austin, Texas-based Convey, a provider of delivery experience management software that helps shippers connect disparate data and processes from parcel to freight in the last mile, and Cary, N.C.-based SaaS-based transportation management system (TMS) provider MercuryGate International Inc. said this week they are formally collaborating on what they called a partnership and technology integration expected to be made available in June.

Austin, Texas-based Convey, a provider of delivery experience management software that helps shippers connect disparate data and processes from parcel to freight in the last mile, announced today it has rolled out a new offering specifically geared towards last mile delivery issues. Entitled the Delivery Exception Management (DEM) Platform now Featuring Exception Recovery, Convey said this offering provides shippers with the ability to identify, collaborate and take the needed steps to resolve issues before a customer complains, as well as...

Austin, Texas-based Convey, a provider of delivery experience management software that helps shippers connect disparate data and processes from parcel to freight in the last mile, rolled out self-service delivery appointment scheduling for white glove deliveries.

Data for the Convey survey, entitled “Last Mile Delivery: What Shoppers Want and How to #SaveRetail,” was based on feedback from 1,508 consumers, with questions focusing on delivery expectations and preferences with the goal of understanding what aspects of delivery consumers found most important, according to Convey. This is the third year Convey has conducted this survey.

Convey, an Austin, Texas-based provider of cloud-based technology that helps shippers connect disparate data and processes to improve the last mile customer experience, announced this week that it has received an additional $10 million in venture capital funding, which brings its total raised capital to $25.75 million.

At the core of this relationship, the companies said that retailers using CommerceHub’s drop-ship platform and network to expand product selections will now be able to leverage Convey’s active delivery management offering to drive new revenue growth opportunities for various product categories that, they said, “require complex delivery orchestration,” for sectors like furniture, exercise equipment, and high-end electronics.

This differentiation, this “wow” lasts for a period of time, but eventually becomes a minimum expectation for the consumer and is later described as a “required feature.”

In this whitepaper, you will find key insights on how to manage delivery costs while ensuring a heightened delivery experience for your customer.

Convey, providers of the first enterprise platform focused exclusively on the end-to-end customer delivery experience, has announced the launch of its Engage product, an all-in-one logistics command center for managing in-transit shipments.

Download this whitepaper to learn what shoppers have to say about the importance of post-purchase experiences, expectations for delivery, and 4 steps to go from "cost center" to "competitive advantage."