Customer experience (CX) is beyond the experiential one-off events that brands conjure up - it’s about delighting consumers with consistent best-in-class service at each and every opportunity.
In eCommerce, that consistency is needed most in the area with the most variables: shipping.
This e-Book will explore the relationship between customers, the role of shipping in amplifying CX, and how retailers can turn shipping into a competitive advantage.
Five Ways to Leverage Happy Customers
Now that you’ve got your shipping strategy in place, think about how you can amplify the positive response that it’ll start generating.
Here are five of our favorite ideas